Laboratory Equipment Services
Laboratory Equipment Repair Services
Troubleshooting and repair support for supported laboratory equipment, from centrifuges and incubators to liquid handlers.
When lab equipment fails, experiments stall
When an instrument fails, experiments stall and timelines slip. MedRun repairs supported laboratory equipment, diagnosing the fault, replacing worn or failed parts and verifying performance before the instrument returns to service. Scope depends on the make, model and condition of each instrument, so we confirm what is covered before work begins.
How laboratory equipment repair helps your lab
- Fault diagnosis and troubleshooting of lab equipment failures
- Replacement of worn or failed parts
- Functional and performance checks after repair
- Service documentation for your records
- Repair combined with calibration, preventive maintenance and qualification
- OEM parts, including for obsolete systems
- Free evaluations and pre- and post-repair reports
What our clients say
★★★★★A control board in our CO2 incubator malfunctioned. Technician was on time and courteous. Diagnosed the problem, ordered the part and rescheduled with me when it came in. Made sure to cover up areas where he was working, wore a mask the entire time. Ideal experience.
★★★★★Engineer was super easy to work with, he came out promptly, fixed the issue with my incubator with ease, made extra improvements to my setup while he was there. Great experience all around and MedRun will be the first stop I make the next time I run into an issue with my Equipment!
★★★★★He fixed my old PCR machine and give me a very good honest price. He is so honest, efficient, which is so rare these days when you want to find a good technician. All the other companies I spoke to before, either gave me some ridiculous high price or some completely wrong diagnosis. I mean, I am now so confident for my PCR machine in the future, I know who can I rely on if something happen again. Super Super honest and extremely professional and knowledgeable.
★★★★★Very professional, punctual, had good communication and clean. Support even responded to my messages after hours with questions about me wanting to do some of the verification myself. I feel technician was HONEST as I would have believed anything could have been wrong with my PCR and could have gotten duped into unnecessary repairs.
Service plans
Choose a one-time visit or a recurring plan. Multi-unit discounts are available, and custom plans can be built around your lab timing, testing and documentation needs.
Essential Check
Conformity testing
- Multi-unit Discounts
- Low Travel Fees
- Ensure Compliance
- Safety Testing Included
- Verification / Certification
- Quality Documentation
Engineer Visit Maintenance
PM & testing
- Multi-unit Discounts
- System is Cleaned
- Internal Parts Cleaned
- Pivots Lubricated
- As Found / As Left Certificates
- Quality Documentation
1 Year Contract
Service and repairs
- Multi-unit Discounts
- One Verification
- One Maintenance
- Two Visits
- 30 Day Labor Warranty
- Documentation
Pricing is per system type. Travel fees apply based on distance and visit frequency unless otherwise noted in a contract. Repairs are quoted separately.
Laboratory equipment we support
Service is available for supported laboratory equipment. Select your instrument type for dedicated service information, or contact MedRun with your make and model to confirm coverage.
Where we provide service
MedRun supports laboratories in these U.S. markets, and supported Eppendorf epMotion systems are serviced nationwide.
Frequently asked questions
What lab equipment can MedRun repair?
MedRun repairs supported laboratory equipment including centrifuges, incubators, PCR thermal cyclers, freezers, shakers and liquid handling systems. Send your make, model and symptoms to confirm coverage.
What should I do when lab equipment fails?
Stop using the instrument, note any error messages or symptoms, and contact MedRun with the make, model and photos. We will advise on the fastest route to get your equipment working again.
Can repairs be combined with calibration and maintenance?
Yes. Repair can be paired with calibration, verification, preventive maintenance and IQ/OQ qualification so the instrument is documented and ready to use.
Is repair documented?
Service documentation is provided for supported repairs so you have a record for your quality system.
Do you use OEM parts for lab equipment repair?
Yes. MedRun uses OEM parts, even when a system is obsolete.
What if my equipment is damaged or the cause is unclear?
Request a repair online, send some information and pictures, and we will get back to you with the best solution. If we cannot fix it, we will help you find someone who can.
Do you repair obsolete or end-of-life lab equipment?
Yes. Manufacturers often stop supporting older systems even when they can be repaired with minimal parts and labor. MedRun provides extended support for these systems until all solutions are exhausted.
Do you offer repair evaluations and reports?
Yes. Evaluations are free, and pre- and post-repair reports are provided along with quality documentation.
Which equipment does laboratory equipment repair cover?
Coverage depends on manufacturer and model. Contact MedRun with your equipment details to confirm whether your system is supported.
Is documentation provided?
Documentation is provided for supported services so you have a record for your quality system or audits.
Do you serve laboratories outside California?
MedRun supports key U.S. markets, and Eppendorf epMotion systems are supported nationwide. See our service areas for details.